Returns & Exchanges

At Casa Shop, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all eligible furniture and decor items. If a piece isn't the perfect fit for your space, we are here to help you find a better match or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.